Privacy Policy
Dase Supermarket is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights across all our services.
Effective Date: June 2026 · dasesupermarket.com
Policy Scope
This Privacy Policy applies to all services accessible through dasesupermarket.com, including the Dase Supermarket store, Dase Luxury Hotel bookings, and Royal Oyo Kitchen food orders. All three services share a single unified platform and are governed by this policy.
Introduction
Dase Supermarket values your privacy and is committed to protecting your personal information. Whether you are shopping for groceries, booking a hotel room, or ordering food from Royal Oyo Kitchen, we apply the same high standard of care to your data. This policy explains what information we collect, why we collect it, how it is used and shared, and the rights you have over your personal data.
Information We Collect
Depending on which services you use, we may collect:
Account Information
- Full name, email address, phone number, and profile image
- Password (stored in encrypted form, never in plain text)
- Username and account preferences
Supermarket Orders
- Product selections, quantities, and order history
- Delivery address and preferred delivery time
- Cart contents and saved items
Hotel Booking Information
- Check-in and check-out dates, room type, and number of guests
- Special requests, accessibility needs, and stay preferences
- Booking history and past stay records
- Government-issued ID (for check-in verification where required)
Kitchen Order Information
- Food selections, quantities, and dietary preferences or restrictions
- Order history and preferred menu items
- Special instructions and allergy disclosures
Payment Information
- Billing details and chosen payment method
- Transaction records and invoice history
- Payment status and refund records
- Note: full card numbers are never stored by us; all payments are handled by Paystack's secure infrastructure
Communications
- Messages, inquiries, and feedback you send us
- Dispute submissions and customer service interactions
- Marketing preferences and consent records
How We Use Your Information
Your information is used to:
- Create and manage your Dase account across all our services
- Process and fulfill supermarket orders, including delivery coordination
- Handle hotel room bookings, reservations, check-ins, and cancellations
- Process food orders from Royal Oyo Kitchen and manage delivery or dine-in requests
- Process payments, generate invoices, and manage billing and refunds
- Verify guest identity during hotel check-in and for security purposes
- Send order confirmations, booking reminders, and important service updates
- Respond to your inquiries, requests, and special accommodation needs
- Improve our services, personalize your experience, and enhance product recommendations
- Detect and prevent fraud, ensure platform security, and comply with legal obligations
- Send promotional offers and marketing communications where you have given consent
Sharing of Information
We do not sell your personal information to third parties. Ever.
We may share your information only in the following circumstances:
- With Paystack and banking partners strictly for the purpose of processing your payments securely
- With hotel staff and kitchen teams only to the extent needed to fulfill your bookings and orders
- With delivery personnel for the purpose of completing supermarket or food deliveries
- With regulatory authorities and law enforcement when required by Nigerian law or a valid court order
- With third-party service providers who assist in operating our platform, subject to confidentiality agreements and data processing terms
- With your explicit permission for any specific service integrations or third-party features you opt into
Data Security
We implement strong administrative, technical, and physical safeguards to protect your personal information. Our security measures include:
- Encrypted databases with access controls limited to authorised personnel
- Secure Socket Layer (SSL) encryption for all data transmitted through our platform
- Hashed and salted password storage so your password is never stored in readable form
- Regular security reviews and vulnerability assessments
- Paystack-grade PCI-compliant payment infrastructure for financial transactions
While we work hard to protect your data, no online system is completely immune to risk. We encourage you to use a strong, unique password for your Dase account and to contact us immediately if you suspect any unauthorised activity.
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required or permitted by Nigerian law. Specifically:
- Order and transaction records may be retained to comply with Nigerian tax and financial regulations
- Hotel booking records are retained for a period consistent with our legal and dispute resolution obligations
- Account information is retained for the duration your account remains active, plus a reasonable period after account closure
- You may request deletion of your personal information at any time subject to the exceptions described in Section 7
Your Rights
You have the following rights in relation to your personal information held by Dase:
Access
Request a copy of the personal information we hold about you
Correction
Ask us to correct inaccurate or incomplete information
Deletion
Request deletion of your data, subject to legal obligations
Restriction
Object to or restrict certain processing activities
Portability
Receive your data in a structured, machine-readable format
Withdraw Consent
Withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us using the details in Section 9 below. We aim to respond to all requests within 30 days.
Third-Party Services
Our platform integrates with trusted third-party partners, including Paystack for payment processing. These services operate under their own privacy policies, and we encourage you to review them separately. We are not responsible for the data practices of external services. Any third-party integrations we use are vetted to ensure they meet appropriate data protection standards.
Children
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can promptly delete it.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly. Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy.
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